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Technical Management Skills Courses

Katalyst offers a range of technical management courses for developing and refining individual skills and techniques. These include balanced scorecard workshops, skills for interviewees, presentation skills and report writing.

All courses can be tailored to match your individual requirements.


Course Title
Duration (Days)
Course overview
Project Management Workshop  Project Leaders/Project Team Members
Introduction and practice of project management methodologies
Understanding the Balance Scorecard Managers (all levels)
Introduction to this Business Performance Management technique
Balanced Scorecard Workshop People with responsibility for implementation
Practical workshop creating a Balanced Scorecard for a theoretical organisation
Overview of Human Resources for New HR Professionals Those new to Human Resources
1 or 2
Provides knowledge and an understanding of key human resources issues, current UK/EU employment law and best practice
Overview of Human Resources for Non-HR Professionals All non Human Resources Managers
Provides improved human resources skills within areas in which they are involved
Essential Employment Law All Managers
Provides Knowledge and understanding of current employment legislation and its implications
Project Management Those involved in managing projects
Provides a comprehensive understanding of all stages of managers projects effectively
Job Search and CVs Those seeking career or job change
Focuses on delegate's key skills and practice techniques in a 'safe' environment
Skills for Interviewees Those attending selection interviews
½ or 1
Equips delegates with confidence and necessary techniques to perform to their maximum potential during interview
Presentation Skills Those wishing to deliver more effective presentations
Researching your audience, structuring the presentation, timing, visual aids and confidence building
Report Writing Those wishing to produce more effective reports
Provides a systematic way of ordering material to meet the reader's needs and writer's objectives
Letter Writing Those wishing to improve their skills in writing business letters
Participants will learn styles and techniques to ensure business letters achieve their purpose
Managing Customer Care Managers of Customer Care
Provides information needed to ensure staff who have attended customer care workshop implement their learning and adhere to action plans
Customer Care Employees in customer-focused roles
Understanding and applying techniques for dealing with customer complaints or difficult customers
Call Centre Operatives Workshop New call centre employees
Dealing with customers in a professional, confident and effective way
Health and Safety Those wishing to increase knowledge of health and safety in the workplace
Provides knowledge of and implementation of Health and Safety at Work, etc, Act
Change Management Public Sector Planning Managers
Implementation of Policy Changes and Public Sector Reform

Please contact us for individual course information and to discuss your needs.


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