Technical Management Skills Courses

Katalyst offers a range of technical management courses for developing and refining individual skills and techniques. These include balanced scorecard workshops, skills for interviewees, presentation skills and report writing.

All courses can be tailored to match your individual requirements.

Course Title	Target	Duration (Days)	Course overview

Project Management Workshop	Project Leaders/Project Team Members	2	Introduction and practice of project management methodologies

Understanding the Balance Scorecard	Managers (all levels)	1	Introduction to this Business Performance Management technique

Balanced Scorecard Workshop	People with responsibility for implementation	2	Practical workshop creating a Balanced Scorecard for a theoretical organisation

Overview of Human Resources for New HR Professionals	Those new to Human Resources	1 or 2	Provides knowledge and an understanding of key human resources issues, current UK/EU employment law and best practice

Overview of Human Resources for Non-HR Professionals	All non Human Resources Managers	1	Provides improved human resources skills within areas in which they are involved

Essential Employment Law	All Managers	1	Provides Knowledge and understanding of current employment legislation and its implications

Project Management	Those involved in managing projects	2	Provides a comprehensive understanding of all stages of managers projects effectively

Job Search and CVs	Those seeking career or job change	1	Focuses on delegate's key skills and practice techniques in a 'safe' environment

Skills for Interviewees	Those attending selection interviews	½ or 1	Equips delegates with confidence and necessary techniques to perform to their maximum potential during interview

Presentation Skills	Those wishing to deliver more effective presentations	1	Researching your audience, structuring the presentation, timing, visual aids and confidence building

Report Writing	Those wishing to produce more effective reports	½	Provides a systematic way of ordering material to meet the reader's needs and writer's objectives

Letter Writing	Those wishing to improve their skills in writing business letters	½	Participants will learn styles and techniques to ensure business letters achieve their purpose

Managing Customer Care	Managers of Customer Care	1	Provides information needed to ensure staff who have attended customer care workshop implement their learning and adhere to action plans

Customer Care	Employees in customer-focused roles	1	Understanding and applying techniques for dealing with customer complaints or difficult customers

Call Centre Operatives Workshop	New call centre employees	2	Dealing with customers in a professional, confident and effective way

Health and Safety	Those wishing to increase knowledge of health and safety in the workplace	1	Provides knowledge of and implementation of Health and Safety at Work, etc, Act

Change Management	Public Sector Planning Managers	1	Implementation of Policy Changes and Public Sector Reform

Please contact us for individual course information and to discuss your needs.

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